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ABOUT EXACT

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Mission Statement

From Our Clients

FAQ's

Career Opportunities

Mission Statement

As a bridge from one culture to another, we commit ourselves to the highest standards of performance, ethical behavior, and business practices.

We strive to translate original documents and messages faithfully to satisfy the needs of our customers and acknowledge that our level of excellence requires us to: master the target language equivalent to that of a native speaker; obtain up-to-date knowledge of the subject matter and its terminology in both languages; utilize state-of-the-art resources, reference materials, and tools of our profession; and continue our efforts to improve, broaden, and deepen our skills and knowledge.

We are truthful about our qualifications and only accept assignments for which we are fully qualified.

We safeguard the interests of our clients as our own and keep all client information confidential.

We notify our clients of any unresolved difficulties.

We use clients as a reference only when we are prepared to name the contact to attest to the quality of our work.

We respect and refrain from interfering with any business relationship between our client and our client's client.

As an employer/contractor of translators and interpreters, we uphold the above standards in our business. We further commit ourselves to put our contractual relationship with translators and interpreters in writing and state our expectations prior to Start of Work.

We adhere to agreed upon terms, payment schedules, and agreed changes, and do not capriciously change job descriptions after Start of Work. We deal directly with translators and interpreters regarding disputes. We do not use translators' or interpreters' credentials in bidding or promoting our business without their consent or without the bona fide intention to use their services.

For translations for publication in periodicals or other similar printed material, we give translators deserved recognition, traditionally given to Authors. As a business, we strive to exceed the expectations of our customers--first and foremost- along with demonstrating the utmost respect for our staff, who are the backbone to our success.

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From Our Clients

"Thank you for the excellent interpretation services your firm provided during the recent 1999 Farm Show International Celebration. We had only positive comments regarding the professionalism and translation ability of the interpreters you provided. Your ability to handle the uncertainty and changes…was appreciated, as was your willingness to obtain-- and have your staff become familiar with-- agricultural terminology. I look forward to working with you again in the future."

--Pennsylvania Department of Agriculture Harrisburg, PA

"…(our Director) is very pleased with the wonderful job Exact did on the transcribed recorded statement. I wanted to thank you for doing a fine job for us. We informed our entire staff today via e-mail of your company and let them know you're able to interpret and transcribe Spanish-speaking recorded statements. Thanks again for providing us with such great service. …I'll do my best to get our nationwide offices to use your company as often as possible."

--Galllagher Basset Services Incorporated Mechanicsburg, PA

"Thank you again for the professional services provided by Exact Communication for the Bureau of Special Education… The Spanish version of the (Public) Invitation was completed within 48 hours of our request. This prompt service allowed us to print and disseminate 4,000 Spanish invitations in a timely manner to school districts and parents across the Commonwealth. In addition, Exact provided competent, professional assistance for on-site language interpretation at 14 Public Meetings across Pennsylvania…Working with you was a pleasure. All of my questions were answered promptly, and your knowledge and willingness to cooperate in any way possible made our task of providing language accommodations to Meeting participants a manageable and affordable task. Thank you again for your assistance…and we will certainly consider Exact for future events."

--Pennsylvania Department of Education Gibsonia, PA

"Pursuant to my telephone call to you today, please be advised that we were absolutely delighted by the performance of (your interpreter) as our German translator for our meetings…She was very involved and attentive in each of our business sessions. The German's made a point to compliment her comprehensive efforts. I feel she handled our particular situation superbly…particularly the work…when our Chairman was delivering his lecture. In summation, I would highly recommend your services to anyone and will certainly contact you should I need additional translation services in the future."

--Snyder's of Hanover, Incorporated York, PA

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Frequently Asked Questions

1. How much will it cost?

To accurately determine the cost of a translation requires the review of the material and, in some instances, may require some preliminary research. Beware of agencies that "blindly" quote prices without first reviewing the material.

2. What are charges based on?

Charges are based on uniqueness of language and type of content. Most translations are based on a rate per word. This rate can range from $0.15 to $0.35 per word. It is important to remember that content type and uniqueness of language both play a key role in determining the rate. Special requests for formatting can also affect cost.

For a single page, the price can either be a flat rate, or a "per word" basis. Once again, uniqueness of language and content type will determine this. Please contact our office for more detail.

3. What is the turn around time of a project?

Each project is different. The completion of a project will depend on the volume, language, and content type (technical level) of the material to be translated. This can range from days to weeks.

4. What happens if a translation is needed fast?

When necessary, our translators are available to work overtime for a quick turnaround of your translation project. If needed, we can assign several members of our team to your project in order to successfully meet your deadline.

5. Can the completed translation be delivered in soft copy?

Yes, Exact Communication uses state-of-the-art technology for the benefit of our customers. You can indicate what format the project needs to be created in, whether you would like your document to be delivered in soft or hard copy-or both. We can also e-mail you the soft copy as an Attachment, which is sent directly to your e-mail address.

6. Can I purchase software to translate?

Yes, but the results will be much different from the ones made from a professional. Usually the software programs do not cost much, however, the outcome will also be of questionable quality. It requires hours for a professional to edit and rewrite a document. Remember that a document cannot be translated verbatim. Source, target language, and cultural differences cannot be translated by software. In other words, don't rely on software programs alone.

Here is a sample sentence for translation by software: "ABC Inc. uses state- of- the- art tools for the construction of our jobs." Translated verbatim by software, to Spanish, would look like this (in English): "ABC Inc. uses tools of art from the state for the construction of our jobs."

You take a tremendous risk in using translation software in the case where meaning is crucial. Exact Communication uses expert team members for each translation, based on their profession CV and credentials. We are proud to be the perfect tool in your toolbox, for building the bridge of communication with your customers or employees.

7. Is there such a thing as a "perfect translation" of a defendant's testimony in Court interpreting?

Translation is an art more than a science. There is no such thing as a perfect translation of a defendant's testimony. In every case, there will be room for disagreement among translators over some aspects of the translation. Defense counsel, with the assistance of the defendant's own interpreter, is free to object contemporaneously, if counsel believes that the court-appointed interpreter has significantly misinterpreted or omitted parts of the defendant's testimony.

We expect our interpreters to be regarded as 'Professionals' among other professionals in court. There are four general rules of behavior we expect from our court interpreters:

1. Interpret the meaning of what is said faithfully;
2. Exercise discretion, professional standards, and respect for the court at all times;
3. Interpret the words and, where appropriate and within the bounds of court procedure, explain cross-cultural differences and difficulties; and
4. Refrain from discussing or commenting on cases, except with colleagues and certain members of court staff.

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Career Opportunities

Exact Communication, a leader in the Language Services industry, seeks professional career-minded team players. At Exact, we offer competitive salaries and rates (for 1099 status team members).

Office Tools / Computer Skills Required

It is necessary for you to have the following business components / skills for translating:

Computer w/ Microsoft Windows 98 (or 2000) Operating System
Standard Software (e.g. Microsoft Word, PowerPoint, etc.)
Internet / e-mail Access
Fax

Qualification Requirements

It is necessary for you to be qualified in one or more of the following:

Translating Documents
Tape Transcription
Proofreading
Court Interpreting
Telephone Interpreting
Consecutive Interpreting
Simultaneous Interpreting
Summary Interpreting
Group Interpreting

If you meet the above minimum criteria, please download our online application in Adobe ® PDF Format and mail or fax your CV / resume and salary/rate to:

Exact Communication
Attn: Human Resources
P.O. Box 41
Campbelltown, Pennsylvania 17010-0041 USA

HumanResources@exactcommunication.com

Fax: (717) 838-5242

Need the free Adobe ® Acrobat PDF Reader? Go to the Adobe Web Site.

Upon receipt of your information, we will place you in our Resources Database. When an assignment requires your particular skills, we will contact you. Please be advised, you may be required to take a translation test (1-2 paragraphs), via e-mail, in order for us to verify your skills. The test will require you to translate from a Source language to English. Upon receipt of your successful completed Test Translation, we will discuss the project or position details with you.

Thank you for your interest in becoming part of the Exact Communication team. We look forward to having you join our team !

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